Tech Partner Operating System (TPOS)
Business & People Performance Hub
Solution Builder
Getting the Most from TPOS (Tech Partner Operating System)
The Tech Partner Operating System (TPOS) is the foundation of how tech partners grow, scale, and sustain long-term success. It brings together the key elements of business maturity, strategy, operations, people, and performance into a single, structured framework, empowering partners to operate smarter, leaner, and faster.
By understanding and applying TPOS, you’ll be able to identify strengths, uncover gaps, and turn insights into action. This guide shows you how to make the most of the system, from setting a strong foundation to managing daily priorities and measuring impact.
Explainer: How to unlock the full power of TPOS.
How a CEO Leverages TPOS to Drive Results
The Tech Partner Operating System (TPOS) gives CEOs and business leaders a structured rhythm for driving strategic growth and operational excellence..
Used properly, TPOS becomes the heartbeat of your leadership rhythm, guiding your annual planning, quarterly reviews, and monthly spot checks to ensure the business is consistently improving
1. Integrating TPOS into the Leadership Rhythm
TPOS works best when it’s part of your annual and quarterly planning cycles.
- Use TPOS during Annual Planning Day 2 to align your leadership team on key objectives.
- Review each relevant category to identify maturity gaps.
- Set 3–5 clear annual objectives that align with your assessment insights.
2. Monthly CEO Spot Checks & 1:1s
Once a month, spend 60 minutes with your direct leaders to review key focus areas.
- Open your TPOS dashboard and review assigned actions.
- Check if initiatives have been embedded effectively.
- Reassign ownership or set due dates
- Agree and sign off on completion once the result is fully embedded
Explainer: How CEOs use TPOS to lead with rhythm and results.
Understanding the structure and depth of TPOS.
TPOS is organised into 10 core categories, broken down into 51 detailed subcategories that represent the complete operating model of a high-performing tech business.
- 1,200 maturity test points
- 1,000 possible actions or awareness steps
- 200 targeted assessment questions
- Around 3,000 tailored recommendations
Actionable, Real-World Design
Unlike static frameworks, TPOS was built for practical use: everything inside it can be applied directly in your business.
Each recommendation links to a specific, real-world action that can be implemented immediately to strengthen your foundations.
Assessments & Continuous Learning
As you complete assessments, TPOS automatically analyses your responses to identify areas of strength and weakness.
Where your business scores lower in maturity, you’ll receive suggested priority actions, these are designed to deliver quick wins and visible improvements without overwhelming your team.
Over 350 modern resources, templates, and reference documents.
The second-largest and most modern collection of tech partner resources globally.
Every tool designed to help you translate insight into immediate, real-world progress.
Explainer: How TPOS is built
Assessments: How to Answer the Assessment (accurately)
The golden rule: If an action is known or started but not embedded, choose the previous (lower) level!
What “embedded” means (use this test):
- Documented: Policy/process exists and is current.
- Repeatable: It survives staff changes.
- Adopted: Relevant roles are trained and using it.
- Reviewed: It’s checked and improved on a cadence.
- Measured: You monitor it (metrics or logs).
If any one of these is missing, it’s not embedded → select the lower level.
Quick self-check before selecting a higher level & Common over-rating patterns
- Can you point to a doc/runbook/template that staff actually use?
- Do 80%+ of the affected team follow it the same way?
- Has it run for at least one full cycle (month/quarter) without hand-holding?
“We discussed it in SLT.” → Awareness only → choose lower.“
“We piloted it with one client.” → Started, not embedded → choose lower.“
One manager does it well.” → Inconsistent → choose lower.“
We did it last quarter but didn’t keep it up.” → Not repeatable → choose lower.“
Explainer: Starting lower: Surfaces real quick wins (high impact, low effort).
Benchmarking turns your TPOS results into insight
Your scores gain real value when compared with other partners, and the cleaner the community data, the smarter the benchmarks. Let’s be honest — the quality of the data is only as good as the data we put in. 😉
Rate accurately, avoid false positives, and everyone wins!
Keeping Data Accurate
Your benchmarks rely on two things:
- Honest assessments — don’t overrate; only select what’s truly embedded.
- Up-to-date org details — update your company profile often.
Keep these current:
- Organisation size and location
- Partner type (MSP, ISV, MSSP, etc.)
- Year in operation
That ensures fair, like-for-like comparisons, not inflated averages.
Privacy & Visibility
Your benchmarking data is private to your organisation. Anyone logging in with your company domain email sees the same data and benchmarks.
Why It Matters
Accurate benchmarking helps you:
- See how you stack up against peers
- Find clear improvement areas
- Track maturity growth over time
As more partners participate, the data becomes richer , building one of the most complete maturity datasets in the industry.
Explainer: How Benchmarking Works (and Why Accuracy Matters)
Turn insights into action
You’ve explored the foundations, now it’s time to put TPOS to work.
Follow this simple flow to move from insight to action.
The TPOS Flow
- Start with the Overview - Understand how TPOS is structured and how each part connects.
- Choose Your First Assessment - Pick a category that matters most to your business right now.
- Complete the Assessment – Answer honestly to reveal your current maturity and key gaps.
- Explore Your Category Page – Review subcategory results and decide where to take action.
- Add Actions to Your Next Steps – Select or confirm the areas you’ll focus on next.
- Move to Your Priorities Dashboard – Assign ownership, set completion dates, and track progress.
- Review and Repeat – Once complete, revisit your scores or explore another category.
- Quick Access – Jump straight to the Resource Library anytime to find tools new resources.
TPOS is built for continuous improvement — assess, act, review, and grow.
Every loop strengthens your business and keeps your team aligned on what matters most.
Explainer: It’s time to put TPOS to work
Your Top Priorities Dashboard turns assessment insights into focused action.
Priorities are either suggested automatically by TPOS (based on your assessment results) or selected manually by your leadership team.
How It Works: Each priority follows a simple, traceable rhythm
- Understand the Action – Review why it matters, the recommended approach, and linked resources
- Assign Ownership –CEO/coach assigns the task. The new owner receives a notification to acknowledge acceptance.
- Plan the Work – Once accepted, the owner sets a completion date and review meeting in the platform.
- Complete & Review – Both the assigner and the owner meet to confirm completion and embed the outcome.
- Close & Reflect – Mark the action complete in the dashboard.
- You can retake the assessment to see the improvement in your maturity score.
Tracking & Accountability
- Every action includes notes, activity logs, and a progress timeline.
- Overdue items are flagged automatically if:
- The owner hasn’t accepted within 7 days, or
- The completion date has passed. These alerts prompt CEOs or coaches to follow up and keep progress moving.
Explainer: Turn insights into action
Once you’ve identified your priorities, it’s about creating rhythm
Turn strategy into daily action through a clear process and regular accountability..
Pathway 1: Do It Yourself
Assign a TPOS Lead—usually the CEO or a senior manager—to manage your program internally.
- Oversee assessments, actions, and progress updates.
- Assign tasks to functional leaders and review outcomes monthly.
- Keep the rhythm steady: assess → assign → embed → review.
- This approach works best for teams who already have a strong internal management cadence and want to run TPOS as part of their regular leadership process.
Pathway 2: Work With a Coach
Prefer external structure and support? Engage a Channel Guru Coach to guide you and your leadership team.
- Keeps you accountable and on track.
- Helps interpret results and set meaningful actions.
- Provides motivation, challenge, and best-practice insight.
- Your coach ensures TPOS becomes part of your rhythm — not a one-time exercise.